Frequently asked questions

• Is your service confidential?

  Yes, it is. We understand the importance of web security and do everything possible to make our service safe. We use your phone number to contact you in emergencies, most typically when your helper needs to clarify the details of your task. We don’t misuse your private data and keep it safe.

• Is it ethical to receive your help with my assignments?

  We don’t see anything unethical about getting help when you need it. You can use the paper we provide to learn how to cope with your task, get your inspiration from it, and use direct citations from your writer’s work.

• Do your writers complete online assignments and multiple choice (checkboxes, T/F, etc.) tests?

  No, our writers don’t complete such tasks. We are glad to help you with your homework, but we cannot do it instead of you. Besides, it would be very hard to define the price of such orders, and that’s one more reason to refuse them.

• Is there a possibility of plagiarism in my completed order?

  No, it’s impossible. We write every paper from scratch and examine it with a plagiarism checker before delivering it to you. We guarantee that the paper you get is original and plagiarism-free. The only thing that plagiarism checkers can highlight in our works is direct citations. We always make sure they are correctly formatted and will not cause problems.

• Do you keep a database of pre-written essays?

  No, we don’t. We are providing you with original essays written just for you and according to your instructions.

• What is the format of your custom essays?

  We can write an essay in any format you need. Our writers are well familiar with standard academic formats like APA, MLA, Chicago, and Turabian. But our service is not limited to those formats, so you can choose the option “other” and note which format you need in the order instructions.

• Is there a money-back guarantee? If yes, how can I receive a refund?

  Yes, we have a money-back guarantee. If you have accidentally placed an order or decided you can cope without our help, you could get your money back. If you are not satisfied with the paper you get, and revision is not an option, please contact our support to deal with the details.

• Who will write my custom paper? What is my writer's degree?

  Our team includes many writers with different degrees. We cannot say who exactly will write your paper, but we can guarantee that it will be a person with excellent English and strong knowledge of academic standards. You will be able to write to your helper directly and ask about their experience if you want.

• How to order a paper on Do-My-Essay.org?

  Just use the button Order now and follow the instructions. We have a user-friendly site, so all forms have hints about the information you have to fill them with. Provide us with the instructions for your paper, pay for our services, and wait until your paper is ready.

• How can I pay for a custom-written paper? Is it safe to submit payments through your site?

  You can pay for your order via payment forms on our website. Yes, payment through it is secure. The safety of our customers is among our top priorities, and you should have no worries about that.

• How can I send my case study/articles/additional materials to the writer?

  You can do it with the “Browse” button or by dropping files in “Additional materials” section when placing your order. If you’ve placed an order and found out you forgot to upload the additional materials, you can still do it using your personal account.

• Can I choose a specific writer?

  Yes, for sure, if the writer in question has completed any of your previous orders. Just let us know which writer you want to work with, and we will ask them to write for you again. We kindly recommend you choose the longest possible deadline because it maximizes the chance that the writer will be available and have time for your order.

• Can I contact a writer who will be writing my paper?

  Yes, you will be able to contact your writer directly to clarify the details of the order using your personal account.

• How long does it take you to find me a writer?

  We are doing our best to find you a writer as soon as possible, but the details of the process depend on the specifics of your order.

• Where is my writer from?

  Our team includes many specialists worldwide, and we have both native and international English writers. We allow them to join our team only if they show a high level of English and knowledge of academic writing standards. We recommend neither asking writers about their personal data nor sharing yours, except for the details they need to put into your paper.

• Can I request to add slides and charts to my paper?

  Yes, just choose the number of slides or charts in the corresponding fields. Remember that the title and references slides are free, so you don’t need to pay any extra for them.

• Can you send me copy of sources cited in my paper?

  Yes, you can get PDF copies of the sources that were used for your order for the additional payment of $14.95. You can find the Printable sources service on the order form.

• Can my paper be delivered earlier?

  Sometimes our writers can finish the order way ahead of the deadline, but we don’t recommend counting on it if you have an urgent assignment. Choose the deadline according to your due date and write our support if you find out that you need your paper earlier.

• What if I don’t like my custom paper? Can I ask for a revision?

  If the paper doesn’t meet your initial instructions, ask us for a revision and get it for free. You can ask for a revision a few times if your requirements haven’t changed since the moment you placed an order.

• Do I pay for any revisions of my paper?

  It might happen if your initial instructions change and you need a different paper now. You can still ask for a revision, but you’ll need to add some extra payment for such a case.

• What is the Progressive Delivery option and how does it work?

  It is a special option we have for large papers like dissertations, theses, and other extensive assignments. If you ask for Progressive delivery, we divide your order into several parts, and the writer finishes each one and provides it to you according to a separate deadline. This service allows you to check and approve your paper part-by-part and have the same writer work on each part.

• What is my personal account? How does it work?

  Your account is the page that allows you to manage your orders and personal information. You can see your personal data in the profile section and change it if needed. You can create a new order in the corresponding tab. Using Your orders tab, you can contact the writer, support, or upload files for the current order.

• When will my custom paper be done?

  Your paper will be ready according to the deadline you choose. Sometimes our writers can finish the paper before the deadline. Check the notifications, we will let you know the paper is ready immediately after it’s done.

• Can my paper be delivered earlier by X hours?

  Yes, you have to choose a shorter deadline on your order page. Please note that the price will be changed according to the new deadline.

• How will I receive my paper?

  When your order is finished, you can download it in your personal account. You will get an email notification that the paper is done, and you can download it.

• How can I download a printable Microsoft Word version?

  You can do it after you approve the preview of your order in your personal account. You can find the file in the corresponding tab and use the “Download” button.

• What if I forgot my password?

  Just use the “Forgot password” option. You will get an email with a link that allows you to update the password and get access to your account.

• I want to cancel my order. How can I do this?

  Please, contact our support team to help you do it. We review each cancelation case individually to provide fair compensation according to our Money-back guarantee.

• How can I receive a refund?

  You can use the “Refund” button on your order page. You might not see it if you approved the final version of your paper. In such a case, please contact the support to help you.

• I haven’t received my custom paper by the deadline. What should I do?

  Please note that we will not send the paper to your email, only a notification that it is ready. If you don’t see the ready order in your personal account at our site, try to refresh the page. If the paper is still not there, please contact support.